Special Orders and Custom Orders
While our antique and vintage jewels are generally not repeatable pieces, some of our range of new jewellery items can be re-ordered or re-made by us if the piece you want is sold. We also are happy to work with you to create something you may have seen a photo of, or to make a wedding band to specifically fit around your engagement ring.
We are more than happy to order any item especially for you, if available.
Before going ahead, we will provide you with a special order price. This is a net price and is not subject to any sale reductions, discounts or special offers.
We require a minimum 50% deposit to place the order.
Please allow approximately 4-6 weeks for most special orders to come into stock, unless advised otherwise.
Payments are to be finalised within 2 weeks of goods arriving in store.
In accordance with our returns policy, we do not offer refunds for change of mind on special order items.
In addition to special order pieces, we can also custom make some jewellery items.
We will provide you upfront with a quote to custom make your jewellery pieces (including jeweller's labour costs). Quotes for custom order pieces are net prices and are not subject to any discounts, sale reductions or special offers.
A minimum 50% deposit is required to commence work.
Depending on the complexity of items being custom made, production could take up to 5 - 8 weeks. If required, please check with staff for an estimated time frame.
Final payment and collection of goods is required within 2 weeks of completion of work.
It is important to note that custom made pieces are created to your specifications and, as such, are not refundable and not exchangeable.
Minimum cancellation charge for a special or custom order is 50% of the sale price of the items purchased.
As always, we look forward to sourcing or creating your special jewellery pieces, but remind you to please choose carefully.