Burlington Antiques offers a 3-month warranty on all items - new and secondhand.
We stand by our products and offer consumer guarantees in accordance with Victorian statutes.
The 3-month warranty does not extend to damage caused by excessively rough or inappropriate use/treatment of purchased items.
The warranty is voided if a jewellery piece is altered by another jeweller as we cannot control, endorse or be responsible for the quality of other tradespeople.
Please note that we sell many antique and vintage pieces, as well as coloured stones and organic gems that are by nature very fragile and may be fit for purpose as dress jewellery only, and not suited for everyday wear.
If you are uncertain about the suitability of a piece for your intended purposes, please ask our friendly and experienced staff who can discuss your needs and advise if the piece is appropriate for your intended use.
Our staff will happily offer an exchange or store credit note on our jewellery items if returned in the same condition they were sold within two weeks of purchase.
We do not offer refunds if you've simply changed your mind or chosen an unsuitable gift.
In the unlikely event that any of our items have a major fault or if they don't match up to the description of goods purchased, we will offer a refund or repair or exchange or store credit note.
Your easiest option is to contact the store you purchased from. However, you can discuss your options with our staff at any of our three store locations.
Please keep your receipt as proof of purchase.
Our standard layby terms are 3-months duration with a minimum 20% deposit. This applies to non-sale items.
We do offer layby on some sale items - this will depend on the extent of our sale reductions. Layby on sale items is only 4 weeks with a minimum 20% deposit.
Extra discounts will not be applied to a layby if a sale occurs after the layby has commenced.
Layby extensions may be possible in some circumstances if arranged with management, providing flexibility in exchange for regular payments. We can exchange layby items to equal or greater value.
Exchanging a layby item does not alter the agreed duration of the layby. As per our returns policy, we do not offer refunds for ill chosen items.
Please note: a layby cancellation fee is 20% of the total layby amount. Please choose carefully.
In some compelling circumstances, we may transfer stock from one store to another for your convenience. Transferring stock is subject to the same conditions as our regular hold items, but with extended hold time to allow for stock to reach the designated store.
Once in store, we will provide a courtesy call to advise you that the item you are interested in has arrived. As with a regular hold item, you will have a pre-arranged period of time in which to return for the piece before it is returned to stock.
Stock transfers are an occasional courtesy reserved only for genuine interest to purchase.
Please note: We reserve the right to deny holds or inter-store transfers on any jewellery pieces.
Burlington Antiques' business policies are in accordance with applicable Victorian statutes.
For more information please visit Consumer Affairs Victoria - www.consumer.vic.gov.au